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Refund Policy

Effective Date: July 30, 2026

Website: https://provincesmile.org

 

At ProvinceSmile.org, we are deeply grateful for every contribution made to support our mission. Because online contributions are immediately put to work funding our projects, donations are generally considered non-refundable.

However, we understand that honest mistakes happen—such as typing an extra zero, accidentally submitting a duplicate charge, or selecting a recurring donation by mistake.

30-Day Accidental Donation Refunds

If you made an accidental donation or an error occurred while submitting your gift online, we are glad to issue a full refund within 30 days of the original transaction date.

To request a refund for an accidental donation:

  • Contact us via email within 30 days of the charge at Jason@provincesmile.org.

  • Include your full name, donation date, amount, and the email address used when making the gift.

  • Briefly state the reason for the refund request (e.g., accidental amount entry, duplicate charge, etc.).

Once approved, refunds will be credited back to the original credit card or payment method used during the transaction via our payment processor. Depending on your financial institution, it may take 5 to 10 business days for the refund to reflect on your statement.

Monthly / Recurring Donations

If you set up a recurring (monthly) donation via Zeffy and wish to modify, pause, or cancel it, you can do so at any time:

  • You may cancel or adjust your recurring gift directly through your donor account/link provided by Zeffy, or by contacting us directly at Jason@Provincesmile.org.

  • If a recurring charge processes accidentally after you intended to cancel, notify us within 30 days of the charge, and we will happily refund that recent transaction and cancel future recurring gifts.

Processing Fees (Zeffy Platform)

Because ProvinceSmile.org uses Zeffy—a 100% free platform for non-profits—100% of your primary donation amount goes directly to our mission. If you chose to leave an optional tip to Zeffy to support their platform during checkout, any refund of that optional tip is governed by Zeffy’s terms. When we process a donation refund, we issue the full amount received by our non-profit back to your original payment method.

Contact Us

For any questions regarding your donation status, tax receipts, or refund requests, please reach out directly:

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